⏳ The production time varies between 9 and 10 months after the preorder closes. Delivery is 1–2 months after the doll is finished. It’s a long time to wait, so please only order if that suits you.
🔁 You can’t change orders or move your payments from doll to doll.
🧸 Our dolls are collectible items for adults. They are not made to be toys for children and should not be given to children, as they can pose a choking hazard due to small parts.

🎨 The factory faceups are carefully painted by the artists in the casting factory. That means they are handmade and can turn out slightly different. Even if they do their best to copy the faceup we send them, there can still be differences in shading, blush, colors, lines, the number of freckles, etc. This is normal for handmade painting and is not considered a flaw. The only faceup defects we replace are scratches and other directly damaged painting issues.

💳 Layaway is divided into 3 payments for LL, BB, and Moppet dolls. All the smaller dolls have a 2-payment layaway plan. If you don’t pay the final payment, your order will be canceled with a fee of $150 that will be deducted from what you have paid.

✂️ You can cancel or change your order for free if the preorder is still open. When you place the order, you pay a handling fee of $150, included in the price. This is not refundable if you cancel after the preorder period is over and the preorder is closed. That means that with a late cancellation, you can’t get a full refund. The $150 will be deducted from what you have paid.

🏠 The order ships to the address registered in the original order. We can’t change the shipping address unless you move and have proof that you have changed your living address.
📬 If you place your order and move before delivery, please make sure to contact us with the new address. Orders are processed automatically using your original order address. Even if you change your PayPal address later, we can’t see it, and the doll will automatically be delivered to the address you first ordered with.
📦 We do not offer combined shipping for any doll size. The cost of lost packages with more than one doll inside is too high, and there is no insurance that covers that for us.

↩️You can return damaged products. In that case we pay for the shipping and give you a full refund.
🕊️ We replace lost goods and compensate for damaged goods with a new doll or a refund, depending on the situation.
💌 If there are any issues with your doll or the delivery, you need to contact us no later than 4 months after the dolls are shipped to all customers. After that time we unfortunately can’t help you: the tracking numbers become unavailable to us, and we can no longer find out what happened to the package. That means we no longer have any proof of whether it was delivered or not. Often by that time we don’t have any replacement dolls left either, so you have 4 months to tell us about any problems.

Terms of service

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